--- title: Providing Better Customer Service to International Clients description: Customer service is important to shoppers around the globe, but the definition of stellar service varies by country. You need to optimize your customer service strategies to meet your customers where they are and offer the type of support that's most important in each distinct culture. image: https://blog.southeastcomputers.com/hubfs/SCS%20-%20Blog%20Template%20(10).png --- **[Sage X3](https://www.southeastcomputers.com/sage-enterprise-management-infomation) | **[Sage 100cloud](https://www.southeastcomputers.com/sage-100cloud-information) | [Acumatica](https://www.southeastcomputers.com/acumatica-information) | [LATAM Fiscal Requirements](https://www.southeastcomputers.com/latam-fiscal-requirements-localize-sagex3-sage-500) | [Contact Us |](https://interact.southeastcomputers.com/contact-us) [ 888-773-2161](tel:888-773-2161)**** [![logo-naw-southeast-website](https://blog.southeastcomputers.com/hs-fs/hubfs/logo-naw-southeast-website.png?width=578&height=160&name=logo-naw-southeast-website.png "logo-naw-southeast-website")](https://www.southeastcomputers.com) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. ![Florida Miami Image](https://blog.southeastcomputers.com/hs-fs/hubfs/Banners/Florida-Miami.jpg?width=2880&name=Florida-Miami.jpg "Florida Miami Image") # Blog Want our new blog posts delivered right to your inbox?  May 24, 2018 # Providing Better Customer Service to International Clients - [Tweet](https://twitter.com/share) ![authorIcon](http://www.sparkreaction.com/hubfs/Oceania%20Theme%202016/Images/authorIcon.png) By [Sonia Ferrera](https://blog.southeastcomputers.com/author/sonia-ferrera) ![topicIcon](http://www.sparkreaction.com/hubfs/Oceania%20Theme%202016/Images/topicIcon.png) [Sage X3](https://blog.southeastcomputers.com/topic/sage-x3), [All](https://blog.southeastcomputers.com/topic/all) [![Providing Better Customer Service to International Clients](https://blog.southeastcomputers.com/hubfs/SCS%20-%20Blog%20Template%20(10).png) ](https://blog.southeastcomputers.com/providing-better-customer-service-to-international-clients) Customer service is important to shoppers around the globe, but the definition of stellar service varies by country. If you're serving an international audience, streamlining your **[shipping](https://blog.southeastcomputers.com/using-barcoding-to-help-with-shipping-and-receiving)** for cross-country treks is not enough. You need to optimize your customer service strategies to meet your customers where they are and offer the type of support that's most important in each distinct culture.       **Offer Multilingual Support**     ![international](https://blog.southeastcomputers.com/hs-fs/hubfs/international.png?width=591&name=international.png)    **Image via [Flickr](https://www.flickr.com/photos/alanclarkdesign/2486090836/sizes/m/) by alanclarkdesign**       If you're serving an international audience, you need a multilingual support staff. When possible, choose customer service professionals who are familiar with the culture of a country as well as the language. A translator may not convey certain nuances if the individual speaks Spanish but has never been to Mexico and is unfamiliar with certain slang terms. Don't force your customers to push through in English if that language is not their first language. Meet the customer at the individual's comfort point.   Craft a different script for each country that you serve. This script should address more than simply the difference in language. You need to consider the **[cultural nuances in each area](https://business.americanexpress.com/sg/business-trends-insights/thought-leadership/american-express-global-customer-barometer-2017)** as well. While some customers appreciate suggestions for additional services, in Mexico, only 30 percent of customers appreciate these recommendations, so you should take a softer approach to upselling. **Southeast Computer Solutions services customers throughout Mexico, Central and South America, so we can help with distinctions specific to these areas.**         **Know Your Audience**   **[Customer service expectations](http://4service-group.com/en/about/news/195-what-do-customers-in-different-countries-value-in-service)** vary by culture. For example, Romanians find competence the most important value in customer service, while politeness is least important. In Turkey, the opposite is true. Evaluate your international audiences carefully so that you can identify the key drivers for customer satisfaction and customize your interactions to prioritize these points.   Implement smart enterprise management solutions so that you can better collect and evaluate data across multiple locations. **[Sage Enterprise Management (Sage X3) offers real-time feedback](https://www.southeastcomputers.com/sage-x3)** across multiple countries so that you can track your successes around the world. Adjust your customer support strategies appropriately to suit the values and priorities of each market.         **RELATED: [IMPROVE YOUR CUSTOMER RELATIONSHIP WITH GOOD QUALITY ASSURANCE](https://blog.southeastcomputers.com/improve-your-customer-relationships-with-good-quality-assurance)**         **Consider All Your Touch Points**   Although your customer service staff is the primary touch point for customers, those in other departments may interact with customers as well. If a phone call or message escalates beyond your customer service department, are your employees prepared to handle it properly? Provide customer service training across all departments. Emphasize your key business values, unique brand features, and local service standards.   Customize this training for the country served. Equip your employees for optimum service throughout the company. Implement international business software solutions that will streamline your processes across multiple locations, from the United States and Latin America to the Caribbean, so that everyone can stay current with your standardized business operations, serving customers well across all departments. Provide the same standard of service at all touch points for the best results.   Adjusting your approach to customer service for international interactions will help you cater to your customers in a crucial manner. Offering outstanding customer support can make the difference between keeping a client and losing the business.         ---       ### [Contact Us to Request a](https://interact.southeastcomputers.com/sage-x3-demo)  [Sage Enterprise Management Demo](https://interact.southeastcomputers.com/sage-x3-demo)   [![Sage X3 Infographic](https://no-cache.hubspot.com/cta/default/418036/c0afd908-81a9-4099-80b1-9ec9d537aa77.png)](https://cta-redirect.hubspot.com/cta/redirect/418036/c0afd908-81a9-4099-80b1-9ec9d537aa77)   # # #   ***About Southeast Computer Solutions*** *Southeast Computer Solutions is based in Miami, Florida and has additional operations in Mexico. For over 30 years, we have positively impacted the success of small and mid-sized businesses with effective business management implementations that improve our clients’ operations. We listen, we are accessible, and we care. Learn more by **[visiting our website](https://southeastcomputers.com/)** or **calling 305-556-4697.***   SHARE THIS STORY [**](https://www.facebook.com/sharer/sharer.php?u=https://blog.southeastcomputers.com/providing-better-customer-service-to-international-clients&title=Providing%20Better%20Customer%20Service%20to%20International%20Clients&picture=https://cdn2.hubspot.net/hubfs/418036/SCS%20-%20Blog%20Template%20%2810%29.png&description=Customer%20service%20is%20important%20to%20shoppers%20around%20the%20globe,%20but%20the%20definition%20of%20stellar%20service%20varies%20by%20country.%20You%20need%20to%20optimize%20your%20customer%20service%20strategies%20to%20meet%20your%20customers%20where%20they%20are%20and%20offer%20the%20type%20of%20support%20that's%20most%20important%20in%20each%20distinct%20culture.) | [**](https://twitter.com/intent/tweet?source=https://blog.southeastcomputers.com/providing-better-customer-service-to-international-clients&text=Providing%20Better%20Customer%20Service%20to%20International%20Clients) | [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.southeastcomputers.com/providing-better-customer-service-to-international-clients&title=Providing%20Better%20Customer%20Service%20to%20International%20Clients&summary=Customer%20service%20is%20important%20to%20shoppers%20around%20the%20globe,%20but%20the%20definition%20of%20stellar%20service%20varies%20by%20country.%20You%20need%20to%20optimize%20your%20customer%20service%20strategies%20to%20meet%20your%20customers%20where%20they%20are%20and%20offer%20the%20type%20of%20support%20that's%20most%20important%20in%20each%20distinct%20culture.) [NEXT POST **](https://blog.southeastcomputers.com/4-ways-to-simplify-reporting) ### Search  --- ### Recent Posts ### Posts by Topic - [All (267)](https://blog.southeastcomputers.com/topic/all) - [Sage Enterprise Management (94)](https://blog.southeastcomputers.com/topic/sage-enterprise-management) - [Sage X3 (85)](https://blog.southeastcomputers.com/topic/sage-x3) - [ERP (60)](https://blog.southeastcomputers.com/topic/erp) - [Productivity (31)](https://blog.southeastcomputers.com/topic/productivity) - [Inventory Control (30)](https://blog.southeastcomputers.com/topic/inventory-control) - [Acumatica (21)](https://blog.southeastcomputers.com/topic/acumatica) - [Food and Beverage (21)](https://blog.southeastcomputers.com/topic/food-and-beverage) - [Cloud Computing (14)](https://blog.southeastcomputers.com/topic/cloud-computing) - [Community (13)](https://blog.southeastcomputers.com/topic/community) - [Sage 100cloud (12)](https://blog.southeastcomputers.com/topic/sage-100cloud) - [Sage 100c (11)](https://blog.southeastcomputers.com/topic/sage-100c) - [Add-Ons (10)](https://blog.southeastcomputers.com/topic/add-ons) - [UDI (9)](https://blog.southeastcomputers.com/topic/udi) - [Manufacturing (8)](https://blog.southeastcomputers.com/topic/manufacturing) [![Sage100cloud_RGB](https://blog.southeastcomputers.com/hs-fs/hubfs/Sage100cloud_RGB.png?width=442&name=Sage100cloud_RGB.png "Sage100cloud_RGB")](https://blog.southeastcomputers.com/sage-100cloud-information) [![Sage500_logo](https://blog.southeastcomputers.com/hs-fs/hubfs/Sage500_logo.png?width=369&name=Sage500_logo.png "Sage500_logo")](https://blog.southeastcomputers.com/sage-500-information) [![sage x3 logo](https://blog.southeastcomputers.com/hs-fs/hubfs/sage%20x3%20logo.png?width=640&name=sage%20x3%20logo.png "sage x3 logo")](https://blog.southeastcomputers.com/sage-enterprise-management-infomation) [![Acumatica_Logo450](https://blog.southeastcomputers.com/hs-fs/hubfs/Acumatica_Logo450.png?width=450&name=Acumatica_Logo450.png "Acumatica_Logo450")](https://blog.southeastcomputers.com/acumatica-information) ### About Us Successful transformation of a company’s systems and business processes requires strong project leadership with a passion to create effective processes-processes that will work for today and assist in further growth. ![scs-logo-short.png](https://blog.southeastcomputers.com/hs-fs/hubfs/scs-logo-short.png?width=500&name=scs-logo-short.png "scs-logo-short.png") ### Useful Links #### Services - [Software Implementation](https://www.southeastcomputers.com/software-implementation) - [Project Management](https://www.southeastcomputers.com/project-management) - [Software Training](https://www.southeastcomputers.com/software-training) - [Software Support](https://www.southeastcomputers.com/software-support) - [Custom Programming](https://www.southeastcomputers.com/custom-programming) - [IT Consulting](https://www.southeastcomputers.com/it-consulting) - [International](https://www.southeastcomputers.com/international) --- #### Products - [Sage X3](https://www.southeastcomputers.com/sage-enterprise-management-infomation) - [Sage 100cloud](https://www.southeastcomputers.com/sage-100cloud-information) - [Acumatica](https://www.southeastcomputers.com/acumatica-information) - [Sage 500](https://www.southeastcomputers.com/sage-500-information) ## Recent Blogs ### Get in Touch #### Miami Location **15165 NW 77th Ave., Suite 2009 Miami, FL 33014 ** [888-773-2161](tel:888-773-2161) ** [Info@southeastcomputers.com](mailto:info@southeastcomputers.com) Within business hours, we'll reply in 24 hours or less --- #### Mexico Location ** Miraflores 221, Col. Insurgentes San Borja. CDMX, México 03100 +52 55 6811 3044   Copyright © Southeast Computer Solutions 2018 | [Privacy Policy](https://www.southeastcomputers.com/privacy-policy) - [Facebook](https://www.facebook.com/SCSolutions) - [Twitter](https://twitter.com/scsolutions) - [LinkedIn](https://www.linkedin.com/company/southeast-computer-solutions)   ![](https://www.facebook.com/tr?id=1761620344049548&ev=PageView&noscript=1)