--- title: Using the Cloud Improves Customer Service description: Cloud computing offers benefits that on-premise computing can't compete with. Learn how using the cloud improves customer service. image: https://blog.southeastcomputers.com/hubfs/Images/floating_cloud.jpg --- **[Sage X3](https://www.southeastcomputers.com/sage-enterprise-management-infomation) | **[Sage 100cloud](https://www.southeastcomputers.com/sage-100cloud-information) | [Acumatica](https://www.southeastcomputers.com/acumatica-information) | [LATAM Fiscal Requirements](https://www.southeastcomputers.com/latam-fiscal-requirements-localize-sagex3-sage-500) | [Contact Us |](https://interact.southeastcomputers.com/contact-us) [ 888-773-2161](tel:888-773-2161)**** [![logo-naw-southeast-website](https://blog.southeastcomputers.com/hs-fs/hubfs/logo-naw-southeast-website.png?width=578&height=160&name=logo-naw-southeast-website.png "logo-naw-southeast-website")](https://www.southeastcomputers.com) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. ![Florida Miami Image](https://blog.southeastcomputers.com/hs-fs/hubfs/Banners/Florida-Miami.jpg?width=2880&name=Florida-Miami.jpg "Florida Miami Image") # Blog Want our new blog posts delivered right to your inbox?  March 13, 2016 # Using the Cloud Improves Customer Service - [Tweet](https://twitter.com/share) ![authorIcon](http://www.sparkreaction.com/hubfs/Oceania%20Theme%202016/Images/authorIcon.png) By [Jaleidy Tannenbaum](https://blog.southeastcomputers.com/author/jaleidy-tannenbaum) ![topicIcon](http://www.sparkreaction.com/hubfs/Oceania%20Theme%202016/Images/topicIcon.png) [Cloud Computing](https://blog.southeastcomputers.com/topic/cloud-computing), [All](https://blog.southeastcomputers.com/topic/all) [![Using the Cloud Improves Customer Service](https://blog.southeastcomputers.com/hubfs/Images/floating_cloud.jpg) ](https://blog.southeastcomputers.com/improving-customer-service-via-the-cloud) ***Editor's Note:** This post was originally published in November 2015 and has been updated for freshness, accuracy, and comprehensiveness.*   In the past, [businesses have viewed cloud computing with skepticism](https://blog.southeastcomputers.com/true-facts-and-common-misconceptions-about-cloud-computing), as many felt that adopting it would mean losing control of their IT applications – including customer relationship management – and corporate data assets. Cloud computing has evolved considerably, however, and new adopters will find an environment that is not only reliable and scalable, but also one that lets you keep control of your most important processes. [![What's the Cloud Webinar](https://no-cache.hubspot.com/cta/default/418036/a66ff3fe-343a-4f4d-8451-59a4e3955798.png)](https://cta-redirect.hubspot.com/cta/redirect/418036/a66ff3fe-343a-4f4d-8451-59a4e3955798)In fact, the continually evolving cloud computing technology offers businesses the ability to improve customer service and therefore customer relationships. Yes, you heard that right - using the cloud improves customer service!   **How? By giving you access to your data and business applications wherever you are.** ## The Significant Benefits of the Cloud - Service technicians can be dispatched or re-routed as schedules change and new requests come in, reducing response time. - IT support resources can respond to system issues regardless of location. - Managers can respond to customer problems more quickly, saving time for the manager as well as the customer. - Sales personnel can generate quotes, place orders, and check item availability all while face-to-face with a customer. ## Using the Cloud to Grow In addition, the scalable nature of the cloud means that no matter how small your business is now, or how small your customer base is, you can grow exponentially – using fewer of your personal resources and spending less money than you would by upgrading a non-cloud system. This, and other benefits, means that [choosing cloud computing gives your business a competitive edge](https://blog.southeastcomputers.com/using-the-cloud-for-a-competitive-advantage) now and in the future.   Still feel uneasy? Southeast Computer Solutions will work with you to transform your business through the effective use of cloud solutions. Our experienced consultants guide you through defining business areas that are appropriate for the adoption of cloud technology, then guide you through the selection and implementation processes. The result is a competitive advantage for you and better service for your customers. [Contact us](https://www.southeastcomputers.com/contact-us.php) to learn more. [![Austin's Diving Center (Acumatica) Case Study](https://no-cache.hubspot.com/cta/default/418036/00c9c796-c593-4b56-b3a0-624a2fe13df5.png)](https://cta-redirect.hubspot.com/cta/redirect/418036/00c9c796-c593-4b56-b3a0-624a2fe13df5) ***About Southeast Computer Solutions*** *Southeast Computer Solutions is based in Miami, Florida, and has additional operations in Mexico. For over 30 years, we have positively impacted the success of small and mid-sized businesses with effective business management implementations that improve our clients’ operations. We listen, we are accessible, and we care. Learn more by [visiting our website](https://www.southeastcomputers.com/) or calling 305-556-4697.* SHARE THIS STORY [**](https://www.facebook.com/sharer/sharer.php?u=https://blog.southeastcomputers.com/improving-customer-service-via-the-cloud&title=Using%20the%20Cloud%20Improves%20Customer%20Service&picture=http://cdn2.hubspot.net/hubfs/418036/Images/floating_cloud.jpg&description=Cloud%20computing%20offers%20benefits%20that%20on-premise%20computing%20can't%20compete%20with.%20Learn%20how%20using%20the%20cloud%20improves%20customer%20service.) | [**](https://twitter.com/intent/tweet?source=https://blog.southeastcomputers.com/improving-customer-service-via-the-cloud&text=Using%20the%20Cloud%20Improves%20Customer%20Service) | [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.southeastcomputers.com/improving-customer-service-via-the-cloud&title=Using%20the%20Cloud%20Improves%20Customer%20Service&summary=Cloud%20computing%20offers%20benefits%20that%20on-premise%20computing%20can't%20compete%20with.%20Learn%20how%20using%20the%20cloud%20improves%20customer%20service.) [NEXT POST **](https://blog.southeastcomputers.com/6-ways-sage-x3-can-help-your-udi-implementation) ### Related posts [Read More](https://blog.southeastcomputers.com/cloud-computing-facts-and-myths) ### [Using the Cloud Improves Customer Service](https://blog.southeastcomputers.com/cloud-computing-facts-and-myths) By [**Jaleidy Tannenbaum**](https://blog.southeastcomputers.com/author/jaleidy-tannenbaum) March 21, 2016 Cloud computing, which has recently seen exponential growth, is the utilization of internet-connected servers or data centers to store.. ![topicIcon](http://www.sparkreaction.com/hubfs/Oceania%20Theme%202016/Images/topicIcon.png) [Cloud Computing](https://blog.southeastcomputers.com/topic/cloud-computing) ### Search  --- ### Recent Posts ### Posts by Topic - [All (267)](https://blog.southeastcomputers.com/topic/all) - [Sage Enterprise Management (94)](https://blog.southeastcomputers.com/topic/sage-enterprise-management) - [Sage X3 (85)](https://blog.southeastcomputers.com/topic/sage-x3) - [ERP (60)](https://blog.southeastcomputers.com/topic/erp) - [Productivity (31)](https://blog.southeastcomputers.com/topic/productivity) - [Inventory Control (30)](https://blog.southeastcomputers.com/topic/inventory-control) - [Acumatica (21)](https://blog.southeastcomputers.com/topic/acumatica) - [Food and Beverage (21)](https://blog.southeastcomputers.com/topic/food-and-beverage) - [Cloud Computing (14)](https://blog.southeastcomputers.com/topic/cloud-computing) - [Community (13)](https://blog.southeastcomputers.com/topic/community) - [Sage 100cloud (12)](https://blog.southeastcomputers.com/topic/sage-100cloud) - [Sage 100c (11)](https://blog.southeastcomputers.com/topic/sage-100c) - [Add-Ons (10)](https://blog.southeastcomputers.com/topic/add-ons) - [UDI (9)](https://blog.southeastcomputers.com/topic/udi) - [Manufacturing (8)](https://blog.southeastcomputers.com/topic/manufacturing) [![Sage100cloud_RGB](https://blog.southeastcomputers.com/hs-fs/hubfs/Sage100cloud_RGB.png?width=442&name=Sage100cloud_RGB.png "Sage100cloud_RGB")](https://blog.southeastcomputers.com/sage-100cloud-information) [![Sage500_logo](https://blog.southeastcomputers.com/hs-fs/hubfs/Sage500_logo.png?width=369&name=Sage500_logo.png "Sage500_logo")](https://blog.southeastcomputers.com/sage-500-information) [![sage x3 logo](https://blog.southeastcomputers.com/hs-fs/hubfs/sage%20x3%20logo.png?width=640&name=sage%20x3%20logo.png "sage x3 logo")](https://blog.southeastcomputers.com/sage-enterprise-management-infomation) [![Acumatica_Logo450](https://blog.southeastcomputers.com/hs-fs/hubfs/Acumatica_Logo450.png?width=450&name=Acumatica_Logo450.png "Acumatica_Logo450")](https://blog.southeastcomputers.com/acumatica-information) ### About Us Successful transformation of a company’s systems and business processes requires strong project leadership with a passion to create effective processes-processes that will work for today and assist in further growth. ![scs-logo-short.png](https://blog.southeastcomputers.com/hs-fs/hubfs/scs-logo-short.png?width=500&name=scs-logo-short.png "scs-logo-short.png") ### Useful Links #### Services - [Software Implementation](https://www.southeastcomputers.com/software-implementation) - [Project Management](https://www.southeastcomputers.com/project-management) - [Software Training](https://www.southeastcomputers.com/software-training) - [Software Support](https://www.southeastcomputers.com/software-support) - [Custom Programming](https://www.southeastcomputers.com/custom-programming) - [IT Consulting](https://www.southeastcomputers.com/it-consulting) - [International](https://www.southeastcomputers.com/international) --- #### Products - [Sage X3](https://www.southeastcomputers.com/sage-enterprise-management-infomation) - [Sage 100cloud](https://www.southeastcomputers.com/sage-100cloud-information) - [Acumatica](https://www.southeastcomputers.com/acumatica-information) - [Sage 500](https://www.southeastcomputers.com/sage-500-information) ## Recent Blogs ### Get in Touch #### Miami Location **15165 NW 77th Ave., Suite 2009 Miami, FL 33014 ** [888-773-2161](tel:888-773-2161) ** [Info@southeastcomputers.com](mailto:info@southeastcomputers.com) Within business hours, we'll reply in 24 hours or less --- #### Mexico Location ** Miraflores 221, Col. 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