Using the Cloud Improves Customer Service

Editor's Note: This post was originally published in November 2015 and has been updated for freshness, accuracy, and comprehensiveness.

In the past, businesses have viewed cloud computing with skepticism, as many felt that adopting it would mean losing control of their IT applications – including customer relationship management – and corporate data assets. Cloud computing has evolved considerably, however, and new adopters will find an environment that is not only reliable and scalable, but also one that lets you keep control of your most important processes.

In fact, the continually evolving cloud computing technology offers businesses the ability to improve customer service and therefore customer relationships. Yes, you heard that right - using the cloud improves customer service!

How? By giving you access to your data and business applications wherever you are.

The Significant Benefits of the Cloud

• Service technicians can be dispatched or re-routed as schedules change and new requests come in, reducing response time.
• IT support resources can respond to system issues regardless of location.
• Managers can respond to customer problems more quickly, saving time for the manager as well as the customer.
• Sales personnel can generate quotes, place orders, and check item availability all while face-to-face with a customer.

Using the Cloud to Grow

In addition, the scalable nature of the cloud means that no matter how small your business is now, or how small your customer base is, you can grow exponentially – using fewer of your personal resources and spending less money than you would by upgrading a non-cloud system. This, and other benefits, means that choosing cloud computing gives your business a competitive edge now and in the future.

Still feel uneasy? Southeast Computer Solutions will work with you to transform your business through the effective use of cloud solutions. Our experienced consultants guide you through defining business areas that are appropriate for the adoption of cloud technology, then guide you through the selection and implementation processes. The result is a competitive advantage for you and better service for your customers. Contact us to learn more.

About Southeast Computer Solutions

Southeast Computer Solutions is based in Miami, Florida, and has additional operations in Mexico. For over 30 years, we have positively impacted the success of small and mid-sized businesses with effective business management implementations that improve our clients’ operations. We listen, we are accessible, and we care. Learn more by visiting our website or calling 305-556-4697.