Miami, FL (May 15, 2017) – Southeast Computer Solutions, a trusted provider of business software applications, is proud to announce its partnership with the first customer interaction management (CIM) software platform, CIMcloud. With CRM (customer relationship management) and eCommerce functionality designed specifically for product-centric B2B companies and 100% integration with their existing ERP (enterprise resource planning) system, CIMcloud will revolutionize businesses by optimizing their customer interactions.

Businesses that sell to other businesses interact with customers using a variety of channels and applications, all of which require an employee’s involvement – and when the interactions take place in non-integrated applications, valuable customer data will inevitably be scattered or lost and therefore unusable by personnel.

Solutions like CRM and eCommerce are designed to optimize interactions but are typically stand-alone products used by a specific audience (CRM by employees; eCommerce by customers, for example). In addition, the lack of integration between these applications and ERP systems creates more avenues for scattered or lost interaction data.

CIM software is a single, connected platform that captures and stores all customer interactions. It provides an all-in-one tool for customers to self-service as they choose, for employees to interact more efficiently, and for managers to track performance – all seamlessly integrated with all business applications.

With B2B-specific functionality, CIMcloud includes CRM functionality, customer self-service portals, an eCommerce storefront, and a cloud data hub, all of which fully integrate with a company’s existing ERP platform.

But the CIMcloud offering is more than just a tool to achieve perfect optimization – it also comes with a customized implementation plan to ensure it works for your business and a success plan to ensure your employees and customers adopt the tool.

“Valued partners like Southeast Computer Solutions are excited about the CIMcloud platform because it offers their customers the only solution in the market to fully optimize their customer interactions,” says Don Martin, CIMcloud Director of Channel Development. “We’re fired up to have Southeast Computer Solutions as a CIMcloud Partner.”

To learn more about CIMcloud, contact Southeast Computer Solutions at 305-556-4697 or marketing@southeastcomputers.com.

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About Southeast Computer Solutions

Southeast Computer Solutions is based in Miami, Florida and has additional operations in Mexico. For over 30 years, we have positively impacted the success of small and mid-sized businesses with effective business management implementations that improve our clients’ operations. We listen, we are accessible, and we care. Learn more by visiting http://www.southeastcomputers.com or calling 305-556-4697.

About CIMcloud

Website Pipeline, the software-as-a-service publisher of the CIMcloud platform, is based in Greenville, SC and has been in business since 1999. With more than 70 employees, our customer base consists of North American wholesale and manufacturing companies who sell to other companies and often to the public as well.

As the pioneer of customer interaction management (CIM) software, CIMcloud gives companies the ability to optimize customer interactions by removing employees from the middle of all activities and empowering customers to self-service.  

The company's suite of cloud-based solutions includes CRM, customer self-service portals, eCommerce storefronts, and API/data hub connections – all of which fully integrate with a company’s existing ERP platform.

To learn more about customer interaction management (CIM) software, visit cimcloud.com